Refund policy

REFUNDS AND RETURNS 

For Customers in the United States: 

  • Made-to-Order: Since all items are printed specifically for you, we do not accept returns or exchanges for "buyer’s remorse" or incorrect size selection. Please consult our Size Guides before purchasing.
  • Damaged/Defective Items: If a product arrives damaged, defective or if you receive the wrong item please contact us at hello@bunann.com within 30 days of receipt with photos for a free replacement. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

For Customers in Poland (European Union): 

  • Right of Withdrawal: In accordance with EU consumer law, customers in Poland have the right to withdraw from the contract and return the item within 14 days of receipt without giving any reason.
  • Return Conditions: To exercise this right, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The customer is responsible for the direct cost of returning the goods.
  • How to Initiate a Return: Before shipping your package, please send an email to hello@bunann.com with your order number and the reason for the return. This allows us to track your request and speed up your refund process.
  • Return Address: Do not send returns back to Printful facilities; they must be sent to our administrative address in Poland:
    Henryka Pachońskiego 7a/8
    31-223 Kraków, Poland
  • Refunds: You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
    If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bunann.com.
  • Exclusions: The right of withdrawal does not apply to products that are clearly personalized (e.g., printed with a specific name or custom photo provided by the customer).
  • Damaged/Defective Items: If a product arrives damaged, defective or if you receive the wrong item please contact us at hello@bunann.com within 30 days of receipt with photos for a free replacement. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.


You can always contact us for any return question at hello@bunann.com.